REFUNDS AND RETURNS
We want you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.
Choose a topic:
U.S. Returns & Refunds Policy
Standard Return Policy
There are a few important things to keep in mind when returning a product you purchased online from Apple:
You have 14 calendar days to return an item from the date you received it.
Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.
How to Return an Item
Ship your item back
To return an item pack the items from your recent orders. Select an item to go to the order details page. From there, use the Start a Return link below your item and then click the Get Started button. On the next page, confirm the items from your order that you’d like to return and select the Initiate Your Return button.
Next, read the instructions and select the Print Return Label button to print your shipping and any required hazmat labels. If you’re shipping multiple boxes, use the Print Return Label button again to print new labels for each box. We recommend using the original packaging if you are returning a computer.
You can either schedule a pickup with the carrier or drop off the package at any of the carrier’s locations.
Refunds
Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method:
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Refunds on products purchased from a Gift Card (or previous generations of gift cards) will be issued to you as an Gift Card by email. If you’d like us to send you a physical Gift Card by mail, ask the representative helping you.
Products paid for using your Apple Account Balance will be refunded to your Apple Account Balance.
Exchange an item
Item exchanges are, of course, subject to in-store product availability. It's a good idea to check if a product is in stock by visiting kaseembooker.com and then seeing if it's available for pickup at a store nearby. The only exchange exceptions are personalized items These items cannot be exchanged, they can only be returned and your refund will be issued to the payment method you used on your order (per the guidelines in our Standard Return Policy).
Items ordered online from Apple that arrived damaged or is incorrect can be returned to any U.S. Apple Store, or by contacting Customer Service at 424-420-3890
Gift Returns
Return a gift
Visit the Gift Returns page and follow the instructions. You’ll need to provide your product serial number or order number. If you use the order number, you’ll also need to provide the UPC number on the product packaging. You can review items eligible for return at this time.
Note: You can only return items from one order at a time.
Provide your contact information and select Continue to submit your return.
On the next page, you’ll see instructions for how to complete your return. Use the Print Return Label button and attach your pre-paid shipping label and any hazmat labels to the outside of your shipping box. Then send your item back to Apple by scheduling a pickup with the shipping carrier or dropping off the package at any of the carrier’s locations. We’ll let you know when we receive the item.
Gift refunds
Once we receive your items, we'll email your refund in the form of an electronic Apple Gift Card.
For more information about Gift Cards and how to redeem them, as well as how to redeem previous generations of gift cards, visit the Payments & Pricing page.